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Order Selector

For the purposes of this test, the mission of an Order Selector is:

"To provide a quality service to our customers with accuracy and efficiency in a safe, productive manner."

Interest & Willingness Samples:

This questionnaire lists working conditions, which you must accept to become an order selector.   Some people find order selector work is not for them because of one or more of these conditions.   Successful order selectors find these work conditions acceptable; some selectors enjoy these conditions.

Use the following scale to show which statement best describes you:

A. I would enjoy this work condition and/or it clearly describes me
B. I am willing to accept this work condition
C. I am not willing to accept this work condition

1. Work weekends and holidays

A.   Would Enjoy                        B.   Willing                      C.   Not Willing

2. Push one's self above and beyond the call of duty; go the extra mile

A.   Would Enjoy                        B.   Willing                      C.   Not Willing

3. Able to work with little or no supervision; able to work independent of others; do the things that need to be done without being told

A.   Would Enjoy                        B.   Willing                      C.   Not Willing

Self-Rating Checklist Samples:

The following checklist has pairs of statements, which describe people.   In some cases you may feel that both statements describe you, but we want you to choose from the two items in each pair, the one, which best describes you.

1. A. Has desire to maintain high levels of productivity
B. Is highly competitive

2. A. Is able to pace one's self for hard physical labor
B. Has the desire to correct one's own mistakes

3. A. Has desire to be one of the best
B. Is easy to get along with

4. A. Is willing to work in all areas of the warehouse
B. Is productive

Critical Incident Sample Questions:

This test is a select sample of situations which transportation supervisors must be capable of handling. Each item represents an actual critical incident that a supervisor either excelled or failed in the performance of the job. This test exposes you to those situations, which make a significant difference in a transportation supervisor’s job performance effectiveness. Your choice of action reveals your readiness and potential to perform supervisor work.

1. A newly hired coach operator has notified you that he is off the route and lost. He is flustered and scared of losing his job. How should you handle this situation?

A. Contact the coach operator by radio and guide him back to the route
B. Contact the coach operator and meet him at a location to calm him and get him back on his route
C. Meet the coach operator and stay with him on his route to ensure confidence and customer service
D. Take another coach operator out to finish his route and provide additional training for the new coach operator
E. Make a map that details the route so this situation does not happen again

2. Your shift is going to end in the next 20 minutes when you receive a call that a coach operator has been involved in an accident. You should:

A. Go to the place of the accident and deal with all the procedures that are required
B. Go to the place of the accident, deal with the accident, start your accident investigation, but finalize all the paperwork when you get in the next day
C. Call your manager and ask her what you should do
D. Call another supervisor whose shift is not ending to handle the situation
E. Go to the site of the accident then call another supervisor out to finish all required procedures since your shift is ending

3. You hear two drivers talking about road conditions on a route. One of the drivers states that a large pothole has developed at a popular bus stop. This driver has a history of exaggerating. What should you do?

A. Ignore the discussion since you know the coach operator likes to tell stories
B. Ask the coach operator to fill out a route repair form so the pothole can be fixed
C. Discuss the situation with the driver to find out the details of the road conditions
D. Go and inspect the road conditions before deciding what action to take
E. Discuss the situation with the driver then inspect the road condition to determine what needs to be done